Abbey Veterinary Centre

In recent reviews, owners most often describe a reception team that helps them feel settled on arrival, and clinical staff who explain options and costs clearly. Specific situations mentioned include a spay with pre-op reassurance from a nurse, an emergency appointment that was arranged quickly, and a dog assessed for a suspected infection where a scan was recommended and the possible complications were discussed. One review raises a concern that the business is “looking after” itself rather than sick pets, which conflicts with the many strongly positive experiences reported by other reviewers.

Services

Services and capabilities explicitly referenced in the provided sources include

• •Emergency care/urgent appointments: the website mentions emergency care (without details), and one reviewer describes getting an emergency appointment arranged and their cat being attended to straight away.
• •Surgery: spay procedure is mentioned in a review.
• •Diagnostics: a scan is mentioned as part of investigating a suspected infection.
• •Treatment of illness/infection: assessment of a suspected infection is described.
• •Ongoing care/admin services from the website navigation: “Repeat prescription” and “Pay my bill” are referenced on the site.
• •Proactive healthcare plan: “Pet Health Club” is mentioned on the website (no plan contents or pricing were provided).
• •Veterinary nurse training facility: listed in the structured clinic data (no further details provided).

People

• •Michaela: credited by one owner for “fantastic care” that helped a very poorly pet (“Pippa”) respond well to treatment.
• •Rachel: repeatedly valued in one detailed review for talking through a case “in great depth,” including costs, options, and possible complications, and explaining what was required for the pet’s best interests.
• •Nursing team (unnamed in most reviews): mentioned for “excellent” service and for gentle handling that reassured an owner before their pet’s spay.
• •Reception team (not named): frequently described as welcoming and calming on arrival; one owner notes their dog expecting affection and treats at reception.

Reviews

4.5 stars from 241 reviews. - Reception experience is a big part of what owners notice: multiple reviews mention a warm welcome that helps them feel at ease; one describes a quiet, clean reception area.

• •Clear explanations and decision-making support: one owner describes being given cost information, options, and potential complications before proceeding (including a scan).
• •Examples of care delivered: spay support (including pre-op reassurance), a suspected infection work-up, and an emergency appointment that was organised quickly.
• •A minority concern about priorities: one reviewer suggests the business is focused on itself rather than sick pets, which contrasts with the predominantly positive reports of care and communication.