Dunelm Veterinary Group

Dunelm Veterinary Group treats a wide range of pets, including cats, dogs, horses and small pets such as rabbits and hamsters, and states that emergency care is available. Recent reviews describe frequent, ongoing case management (including chronic disease), major procedures (a cat limb amputation for an aggressive cancer), and end-of-life care (euthanasia), with owners repeatedly mentioning that appointments didn’t feel rushed and that staff took time to explain options. A minority of feedback raises a safety concern about an incorrect weight being recorded and the pet then being given the wrong worming dose, with the owner reporting the follow-up response felt dismissive.

Services

•General veterinary care for cats, dogs, horses, rabbits and hamsters (species listed on the clinic website; also reflected in reviews mentioning cats, dogs, horses/ponies).
•Emergency care (stated on the clinic website).
•Surgery and complex case treatment mentioned in reviews, including
•Limb amputation for a cat with a rare, aggressive cancer.
•Chronic illness management mentioned in reviews (owners describe ongoing management over months/years).
•End-of-life care, including euthanasia (multiple owners describe support through euthanasia and difficult decisions).
•Vaccinations/injections mentioned in reviews (a puppy’s “second injection” is referenced).
•Parasite treatment mentioned in reviews (worming dose referenced).
•Veterinary Nurse Training facility (listed in the structured clinic data).

People

Named team members mentioned in reviews

•Fran, Jack, Jordan, Demi, Freya (roles not specified): thanked for kindness and for listening to concerns during repeated visits for multiple ill cats, including support around euthanasia and a limb amputation.
•Kelly (role not specified): described as explaining the situation on the phone in a professional way and helping an owner feel comfortable when making an end-of-life decision.

Reviews

4.6 stars from 461 reviews. - Owners repeatedly describe staff taking time with difficult, emotional cases—particularly euthanasia—and not making them feel rushed while decisions were discussed.

•Several reviews mention long-term relationships with the practice and care for multiple species over many years (including horses/ponies and smallholding animals in addition to cats and dogs).
•Specific clinical experiences mentioned include chronic disease management and a cat limb amputation for cancer.
•One review reports a weight being recorded incorrectly and the pet receiving the wrong worming dose, with the owner feeling the practice “weren’t bothered” when informed.
•Practical note from one reviewer: parking can be difficult due to limited space.

Reviews for Dunelm Veterinary Group

Note: Showing the 5 most recent Google reviews out of 461 we track in total. Recent reviews may not be representative of overall sentiment.

Laura Heal

4 weeks ago

I really couldn't recommend Dunelm Veterinary Group highly enough. Every single one of the staff is unfailingly empathetic, kind and good humoured, and they all go out of their way to make both the animal and the human comfortable. The care for the animals is truly second to none. We've had an incredibly difficult few months, in which all three of our cats have been ill with various conditions; a short severe illness which ended in euthanasia, a chronic disease to manage, and a rare, aggressive cancer which has needed a limb amputation. It is without exaggeration that I say we've been in the vets almost every week since October, and in all of that time we've never been rushed, always had our concerns listened to and have felt our pets (and ourselves!) so cared for. Particularly with Cricket, who was euthanised, and Gylfi's amputation, the level of kindness which has been offered to us is above and beyond expectations, and we can't thank the team enough. Special thanks in particular to Fran, Jack, Jordan, Demi and Freya, but honestly everyone at the practice is a star! I'll never take a pet anywhere else.

Laura Stainsby

Absolutely outstanding care for our 3 cats (and us) from the whole team at Dunelm - wouldn’t go anywhere else.

Sarah McDonald

a month ago

Dunelm Vets are the best vets in Durham. Our beagle Harley had a very difficult 9 years related to illness and Dunelm took the best care of not only Harley but of us as his mum and dad. We sadly lost him on 27.11.2025, the love they showed to Harley meant so much to us and the care and patience shown to us while we had to accept the most difficult news was just something my husband and I needed to get us through this very difficult time. Thank you Dunelm, Harley was grateful for all the love you showed as are we xx

niamh green

2 months ago

Mick Butler

Pup had second injection and they weighed her completely wrong she is nearly double the weight to what the person weighing her said and marked on her card and then wormed with the wrong dose phone to tell them and weren’t bothered simple thing like that what else are they getting wrong

Paulius Jančauskas

in the last week

Staff is brilliant and our cats were well taken care of. Parking is a bit difficult as the space is insufficient for place and traffic is always busy so might get a bit frustrating

Collette Lawson

I have been a customer of Dunelm Veterinary Group for almost 2 decades. Over the years the vets and nurses have cared for my horses, ponies. Sheep, goats, dogs and cats. Excellent service and advice every time.

Tracy Goodyear

3 months ago

Brilliant vets! Have used them for many years from recommendation from lots of people and will continue to do so. Professional and caring, it's lovely

Stacey Fazio

5 months ago

This practical is the best I can't recommend them enough the way they look after and treat my animals they are one in a million thanks so much again to the girls who looked after my little man felix on Monday night they are amazing a credit to the practice ♥️

Marc Townsend

6 months ago

Great vets very polite staff they went above and beyond to see what was wrong with our jappanesse akita. Even though they are very busy they still had time to see him. Unfortunately we had to get him put to sleep today. But we would definitely like to thank Kelly as she was so polite on phone and explained the situation in a professional way made us feel comfortable in makeing up our minds what yo do would not ask for a better vets .