Dunelm Veterinary Group

- Many reviewers describe the team as caring, empathetic and professional, especially during stressful situations such as chronic illness, cancer treatment and euthanasia. - Several owners say appointments do not feel rushed and that staff take time to listen, explain options and support both pets and owners. - Recent reviews mention both emergency care and routine care, and some owners describe the clinic’s charges as very reasonable.

Dunelm Veterinary Group treats a wide range of pets, including cats, dogs, horses and small pets such as rabbits and hamsters, and states that emergency care is available. Recent feedback continues to highlight supportive, unrushed care across routine appointments, emergencies, chronic illness management, major treatment decisions and end-of-life care. One negative review reports an incorrect weight being recorded and the wrong worming dose being given, with the follow-up response felt to be dismissive.

Services

•General veterinary care for a broad mix of animals: the clinic’s website lists cats, dogs, horses, rabbits and hamsters, and recent reviews also mention care over many years for ponies, sheep and goats.
•Emergency and routine appointments: reviewers mention both urgent care for a dog and ongoing everyday care, alongside vaccination visits such as a puppy’s second injection.
•Surgery and complex case management: recent experiences include long-term chronic disease support and a cat limb amputation for an aggressive cancer.
•End-of-life support: several reviews describe compassionate help with difficult decisions, including euthanasia.
•Preventive treatments: parasite treatment is mentioned in reviews through a worming-dose visit.
•Training facility: the clinic is listed as a Veterinary Nurse Training facility.

Pricing

No published pricing information is currently available for this clinic.

People

Named staff thanked in reviews include Fran, Jack, Jordan, Demi, Freya and Kelly. Reviewers also regularly praise the wider team, including the vets, nurses and reception staff, for being kind, professional and good at explaining options.

Reviews

Google reviews: 4.6 stars from 465 reviews. Recent feedback is mostly very positive, with a few practical or clinical concerns also noted.

•Many reviewers describe the team as caring, empathetic and professional, especially during stressful situations such as chronic illness, cancer treatment and euthanasia.
•Several owners say appointments do not feel rushed and that staff take time to listen, explain options and support both pets and owners.
•Recent reviews mention both emergency care and routine care, and some owners describe the clinic’s charges as very reasonable.
•A small number of reviewers mention limited parking, and one review reports a wrong weight being recorded and an incorrect worming dose being given.

Reviews for Dunelm Veterinary Group

Note: Showing the 10 most recent Google reviews out of 465 we track in total. Recent reviews may not be representative of overall sentiment.

Paul Thompson

1 month ago

Great vets with small parking area

Zanna Clay

Great vets. Independent family run business ( a rarity these days!). Very reasonable prices and great pragmatic care. They have been excellent in providing emergency care for our dog as well as his routine appointments.

Tina Webb

2 months ago

Friendly reception team. Very knowledgeable and friendly vets. I feel like they really care. Prices very reasonable

John Booth

3 months ago

Having been registered with two other veterinary practices in Durham and felt completely ripped off by their medication prices prompting me to seek alternative veterinary treatment for my pet dog. I have been registered with Dunelm Veterinary Practice for over a year now and have found all staff to be highly professional and caring. I feel their charges are very reasonable and certainly don’t feel ripped off after treatment. A brilliant practice which I highly recommend.

Jess UK

Very nice vets and staff, my animals always receive the best care. 👌

Laura Heal

4 months ago

I really couldn't recommend Dunelm Veterinary Group highly enough. Every single one of the staff is unfailingly empathetic, kind and good humoured, and they all go out of their way to make both the animal and the human comfortable. The care for the animals is truly second to none. We've had an incredibly difficult few months, in which all three of our cats have been ill with various conditions; a short severe illness which ended in euthanasia, a chronic disease to manage, and a rare, aggressive cancer which has needed a limb amputation. It is without exaggeration that I say we've been in the vets almost every week since October, and in all of that time we've never been rushed, always had our concerns listened to and have felt our pets (and ourselves!) so cared for. Particularly with Cricket, who was euthanised, and Gylfi's amputation, the level of kindness which has been offered to us is above and beyond expectations, and we can't thank the team enough. Special thanks in particular to Fran, Jack, Jordan, Demi and Freya, but honestly everyone at the practice is a star! I'll never take a pet anywhere else.

Laura Stainsby

Absolutely outstanding care for our 3 cats (and us) from the whole team at Dunelm - wouldn’t go anywhere else.

Sarah McDonald

5 months ago

Dunelm Vets are the best vets in Durham. Our beagle Harley had a very difficult 9 years related to illness and Dunelm took the best care of not only Harley but of us as his mum and dad. We sadly lost him on 27.11.2025, the love they showed to Harley meant so much to us and the care and patience shown to us while we had to accept the most difficult news was just something my husband and I needed to get us through this very difficult time. Thank you Dunelm, Harley was grateful for all the love you showed as are we xx

niamh green

6 months ago

Mick Butler

Pup had second injection and they weighed her completely wrong she is nearly double the weight to what the person weighing her said and marked on her card and then wormed with the wrong dose phone to tell them and weren’t bothered simple thing like that what else are they getting wrong