Gilmoor Vets – Vets in Durham
Clinic Overview
Gilmoor Vets is a multi-site veterinary practice in Durham, with three branches mentioned on its website, and it is part of VetPartners. It appears set up for routine preventive care, planned surgery, weight-management support, and at least some out-of-hours appointments. Recent owner feedback is largely very positive, especially around kind handling, clear communication, and care for nervous pets and small animals, though a small number of reviews raise concerns about cost and individual consultation experiences.
Gilmoor Vets is a multi-site veterinary practice in Durham, with three branches mentioned on its website, and it is part of VetPartners. It appears set up for routine preventive care, planned surgery, weight-management support, and at least some out-of-hours appointments. Recent owner feedback is largely very positive, especially around kind handling, clear communication, and care for nervous pets and small animals, though a small number of reviews raise concerns about cost and individual consultation experiences.
Services
- •Routine preventive care: check-ups, vaccinations, and boosters are all mentioned, including positive experiences with routine appointments for cats and dogs.
- •Surgery and treatment planning: spaying is described in detail in owner feedback, including preparation beforehand; recent reviews also mention a guinea pig having an operation at the practice.
- •Out-of-hours care: owners report being seen out of hours, including for a dog with extreme anxiety.
- •Support for nervous or anxious pets: reviewers describe understanding handling, and one owner says calming medication was offered for a future visit.
- •Weight management support: the practice has been praised for structured follow-up including repeat weigh-ins, body condition scoring, a personalised diet plan, and food recommendations.
- •Small animal care: recent reviews highlight care for guinea pigs and rabbits, including discussion of options at end of life, nail trims, teeth trimming, and knowledgeable support for bunny care.
- •False pregnancy management: one owner describes medication and guidance being provided for a difficult false pregnancy ahead of a planned spay.
Pricing
Published prices suggest the clinic sits above average, based on a partial sample of comparable services. Reviews on cost are mixed: some owners describe the practice as reasonable or fairly priced, while others felt treatment was expensive.
People
- •Deborah: praised in recent reviews for patient, empathetic support during end-of-life decisions for a guinea pig, and for knowledgeable care involving rabbits as well as compassionate support when a family said goodbye to a cat.
- •Adele (vet): mentioned for spay-related advice and planning, prescribing medication for false pregnancy, and ongoing follow-up for weight management.
- •Keith (vet): praised for a friendly, compassionate approach during a cat vaccination appointment.
- •Reception and wider team: often described as lovely, helpful, informative, and accommodating, although one review was unhappy with how a difficult reception incident was handled.
Reviews
Gilmoor Vets has a Google rating of 4.7 stars from 511 reviews.
- •Recent feedback is mostly very positive about the team’s kindness, communication, and professionalism, with several owners describing staff as lovely, helpful, informative, and compassionate.
- •Reviews particularly highlight calm handling of nervous dogs and good care for small animals including guinea pigs and rabbits.
- •End-of-life support is a recurring positive theme, with owners appreciating patient explanations, empathy, and discussion of options during difficult decisions.
- •A small number of negative reviews mention high costs, dissatisfaction with how a sick pet was assessed, and one complaint about reception response during an unpleasant incident.

