Gilmoor Vets

Gilmoor Vets is a multi-site veterinary practice (three branches are mentioned on its website). Based on owner reports, it appears set up for routine preventive care (vaccinations, boosters and check-ups), planned surgery (spaying is described in detail), weight management support (regular weigh-ins and body condition scoring), and at least some out-of-hours appointments. Reviews strongly disagree on experience: many describe friendly, informative staff and good handling of nervous/anxious pets, while a small number report feeling rushed, facing high costs, or being unhappy with how a sick pet was assessed.

Concrete specifics mentioned by owners include: out-of-hours care for a dog with “extreme anxiety”; calming medication offered for a nervous dog’s next visit; a spay plan for a Labrador with false pregnancy plus medication beforehand; and ongoing weight-loss support with a personalised diet plan and repeat weigh-ins/body condition scoring.

Services

• •Routine preventive care: check-ups, vaccinations, and boosters are explicitly mentioned.
• •Out-of-hours appointments: one reviewer describes their dog being seen “out of hours.”
• •Surgery and peri-operative planning: spaying is discussed, including preparation and a plan leading up to surgery.
• •Treatment for false pregnancy: one owner describes receiving medication and guidance for a difficult false pregnancy prior to spay.
• •Weight management support: personalised diet plan, recommended food, and ongoing weigh-ins with body condition scoring.
• •Support for nervous/anxious pets: owners mention understanding handling, and calming medication being offered for future visits.

People

• •Adele (vet): Mentioned for spay-related advice and planning, prescribing medication for false pregnancy, and sustained follow-up on weight management. One owner describes regular weigh-ins and body condition scoring, plus a personalised diet plan and specific food recommendation.
• •Keith (vet): Mentioned for a cat vaccination appointment; described as friendly and compassionate during the vaccination.
• •Reception/staff (general): Multiple owners describe staff as helpful and accommodating (including reassurance about a possible late arrival). One negative review alleges reception did not intervene when another customer shouted abuse.

Reviews

Google rating: 4.7 stars from 504 reviews.

• •Communication and helpfulness: owners describe staff as “informative,” “helpful,” and accommodating around practical issues like possible late arrival.
• •Handling of anxious pets: out-of-hours care for a dog with “extreme anxiety” is praised; another owner says a vet offered calming medication for the next visit.
• •Preventive care experiences: positive mentions of check-ups/boosters (including treats/cuddles) and vaccinations.
• •Longer-term support: one detailed review describes structured support around spaying plus ongoing weight-loss monitoring (weigh-ins and body condition scoring).
• •Conflicting reports on quality/cost/time: some reviews praise professionalism and reasonable pricing, while others complain of high costs and feeling a pet wasn’t properly examined; one reviewer reports being advised to give paracetamol and later losing their dog.