Gilmoor Vets – Vets in Durham
Clinic Overview
- Recent feedback is mostly very positive, with owners often describing the team as friendly, professional, caring, and good with both pets and their owners. - Compassion around difficult moments stands out, including support for owners who lost cats or had to make end-of-life decisions for small pets. - Small animal care remains a clear strength in reviews, with praise for guinea pig and rabbit knowledge, surgery, routine treatments, and older-pet advice.
Services
- •Routine and preventive care: check-ups, vaccinations, and boosters are all mentioned, with positive feedback from cat and dog owners about everyday appointments and ongoing care.
- •Surgery and treatment planning: the practice is described as handling planned procedures such as spaying, and reviews also mention a guinea pig having an operation there.
- •Out-of-hours support: owners have reported being seen out of hours, including for a dog with extreme anxiety.
- •Support for nervous or anxious pets: reviewers describe calm, understanding handling, and one owner said medication was offered to help with a future visit.
- •Weight management: the practice has been praised for structured follow-up including repeat weigh-ins, body condition scoring, a personalised diet plan, and food recommendations.
- •Small animal care: recent feedback continues to highlight care for guinea pigs and rabbits, including nail trims, teeth trimming, surgery, older-pet advice, and sensitive end-of-life discussions.
- •False pregnancy management: one owner describes medication and guidance being provided for a difficult false pregnancy ahead of a planned spay.
Pricing
A very limited amount of published pricing suggests the clinic may sit around average, but this is based on very few comparable services. Reviews on cost are mixed: some owners describe the practice as fairly priced, while others felt treatment was expensive or were unhappy about how fees were explained.
People
- •Deborah: repeatedly praised for compassionate end-of-life support, especially with guinea pigs and cats, and for knowledgeable rabbit care.
- •Adele (vet): mentioned for spay-related advice and planning, prescribing medication for false pregnancy, and follow-up for weight management.
- •Keith (vet): praised for a friendly, compassionate approach during a cat vaccination appointment.
- •Reception and wider team: often described as friendly, helpful, informative, and professional, although a small number of reviews report poor experiences with reception handling.
Reviews
Gilmoor Vets has a Google rating of 4.7 stars from 524 reviews.
- •Recent feedback is mostly very positive, with owners often describing the team as friendly, professional, caring, and good with both pets and their owners.
- •Compassion around difficult moments stands out, including support for owners who lost cats or had to make end-of-life decisions for small pets.
- •Small animal care remains a clear strength in reviews, with praise for guinea pig and rabbit knowledge, surgery, routine treatments, and older-pet advice.
- •A minority of recent negative reviews focus on pricing, communication about what fees covered, and dissatisfaction with how one consultation and one reception incident were handled.

