Gilmoor Vets

Gilmoor Vets is a multi-site veterinary practice in Durham, with three branches mentioned on its website, and it is part of VetPartners. It appears set up for routine preventive care, planned surgery, weight-management support, and at least some out-of-hours appointments. Recent owner feedback is largely very positive, especially around kind handling, clear communication, and care for nervous pets and small animals, though a small number of reviews raise concerns about cost and individual consultation experiences.

Services

• •Routine preventive care: check-ups, vaccinations, and boosters are all mentioned, including positive experiences with routine appointments for cats and dogs.
• •Surgery and treatment planning: spaying is described in detail in owner feedback, including preparation beforehand; recent reviews also mention a guinea pig having an operation at the practice.
• •Out-of-hours care: owners report being seen out of hours, including for a dog with extreme anxiety.
• •Support for nervous or anxious pets: reviewers describe understanding handling, and one owner says calming medication was offered for a future visit.
• •Weight management support: the practice has been praised for structured follow-up including repeat weigh-ins, body condition scoring, a personalised diet plan, and food recommendations.
• •Small animal care: recent reviews highlight care for guinea pigs and rabbits, including discussion of options at end of life, nail trims, teeth trimming, and knowledgeable support for bunny care.
• •False pregnancy management: one owner describes medication and guidance being provided for a difficult false pregnancy ahead of a planned spay.

Pricing

Published prices suggest the clinic sits above average, based on a partial sample of comparable services. Reviews on cost are mixed: some owners describe the practice as reasonable or fairly priced, while others felt treatment was expensive.

People

• •Deborah: praised in recent reviews for patient, empathetic support during end-of-life decisions for a guinea pig, and for knowledgeable care involving rabbits as well as compassionate support when a family said goodbye to a cat.
• •Adele (vet): mentioned for spay-related advice and planning, prescribing medication for false pregnancy, and ongoing follow-up for weight management.
• •Keith (vet): praised for a friendly, compassionate approach during a cat vaccination appointment.
• •Reception and wider team: often described as lovely, helpful, informative, and accommodating, although one review was unhappy with how a difficult reception incident was handled.

Reviews

Gilmoor Vets has a Google rating of 4.7 stars from 511 reviews.

• •Recent feedback is mostly very positive about the team’s kindness, communication, and professionalism, with several owners describing staff as lovely, helpful, informative, and compassionate.
• •Reviews particularly highlight calm handling of nervous dogs and good care for small animals including guinea pigs and rabbits.
• •End-of-life support is a recurring positive theme, with owners appreciating patient explanations, empathy, and discussion of options during difficult decisions.
• •A small number of negative reviews mention high costs, dissatisfaction with how a sick pet was assessed, and one complaint about reception response during an unpleasant incident.