Dog & Cat Vets in Annfield Plain

Ashfield Veterinary Surgery, located in Annfield Plain, Durham, is part of the CVS Group plc and functions as a veterinary nurse training facility. The clinic holds a 4.4-star rating based on 363 Google reviews, suggesting a generally positive reputation, although there is some variance in individual feedback. The clinic has received mixed reviews from customers, highlighting both positive and negative experiences. On the positive side, Jane Gray commends the team, particularly Lynn, for their exceptional service and friendly demeanor, rating the clinic five stars. Similarly, Sarah Scott praises the clinic for its excellent care, competitive pricing, and the dignified handling of deceased animals, also awarding five stars. Conversely, there are notable adverse experiences shared by other reviewers. JACK rated the clinic one star, expressing dissatisfaction after an elderly cat passed away shortly after a visit, feeling the vet showed a lack of empathy and failed to identify the cat's critical condition. Terry Cooper, who rated the clinic two stars, recounted a frustrating experience involving unfulfilled promises of keepsakes after a pet's passing. Another one-star review by Zan Vito describes a tragic incident where a cat was sent home without necessary tests, resulting in its untimely death, which the reviewer attributes to negligence. Though Ashfield Veterinary Surgery has garnered a generally favorable rating with over 360 reviews, the negative experiences underscore the need for consistent communication and empathy in veterinary care. Potential clients might consider these diverse experiences when choosing a veterinary provider while recognizing the positive feedback about the staff's friendliness and pricing.