Ashfield Veterinary Surgery (CVS Group plc)

Ashfield Veterinary Surgery is part of CVS Group plc and operates as a small-animal practice. The website describes a move in 2022 to a modern, purpose-built facility and lists services ranging from routine care (vaccinations, parasite control) to diagnostics and surgery, including orthopaedics. It is also a veterinary nurse training facility, and the practice is accredited as RCVS General Practice, Cat Friendly Clinic (Silver), and Dog Friendly Clinic.

Recent reviews show a split experience: some owners praise the team’s friendliness (one specifically names Lynn) and communication at reception, while others describe serious concerns around urgent case handling (e.g., owners saying blood tests/X-rays were not done in an emergency) and aftercare/communication following pet loss (e.g., delays in promised paw prints/fur keepsakes). Pricing is also contested, with one owner describing a large jump in surgical costs after the practice became part of a group.

Services

From the clinic website, services include

•Consultations (including nurse consultations)
•Vaccinations and parasite control
•Microchipping
•Neutering
•Dentistry
•Diagnostics
•Surgery, including
•Orthopaedic surgery
•Soft tissue surgery
•Preventive/monitoring services
•Six-month health checks
•Blood pressure checks
•Practical care
•Grooming and nail clipping
•Anal sac expression
•Home visits
•Emergencies and out-of-hours: the website says emergencies during normal hours should be handled by contacting the practice; out-of-hours emergencies are directed to Wear Referrals for an emergency consultation.

Pricing

Only limited pricing is mentioned in reviews, and it is conflicting

•One reviewer alleges being charged over £1,200 for what they describe as “a basic surgery.”
•The same reviewer compares this to £347 for what they describe as the same procedure elsewhere (removal of “a small lump on a nipple”).
•An older review (3 years ago) describes the practice as “well priced,” without giving figures.

People

•Lynn is named in multiple reviews; one owner says “Lynn and the team” are upbeat and personable, describing friendly interactions that helped put them at ease.
•Some negative reviews focus on communication and empathy, particularly following a pet’s death (e.g., an owner reporting no follow-up call from the vet after a cat died shortly after a visit; another reporting repeated calls about keepsakes that they say never arrived).

Reviews

Google rating: 4.4 stars from 362 reviews.

•Friendly, positive interactions are mentioned by some owners, including a review naming Lynn and describing consistently cheerful behaviour from the team.
•Concerns about urgent-care decisions: one owner reports their cat was hypothermic and hadn’t eaten for days, and alleges the vet did not perform blood tests or X-rays due to closing time, with the cat deteriorating and being euthanised the next day.
•Aftercare and bereavement follow-through: one owner says paw print/fur keepsakes were offered after their dog died, but reports that nothing arrived despite multiple calls.
•Pricing disputes: one owner claims costs rose substantially after the clinic became part of a corporate group, citing a high surgical bill, while another older review states the clinic was well priced.

Reviews for Ashfield Veterinary Surgery (CVS Group plc)

Note: Showing the 5 most recent Google reviews out of 362 we track in total. Recent reviews may not be representative of overall sentiment.

Janine Heseltine

a month ago

Went here for years when it was privately owned and was great Ashfield group bought them out and rapidly went down hill with service and prices went massively uphill!! Prices are a joke, changed over £1200 for a basic surgery . Have since left and gone elsewhere, my dog needed the same surgery (a small lump on a nipple removing) bill , you guessed £347 ( privately owned vet like it used to be) !!! Ashfield is now a big group and you are paying for directors bonuses and a big flash office suite somewhere. Do yourself a favour and find a privately owned vet, seriously service will be better and prices will be less than half! Regards a dog owner for 45 years!

JACK

3 weeks ago

My elderly mother took her cat here as it was refusing to eat, vet told her nothing could be found wrong with cat. Her poor cat died in her arms early hours next morning. She phoned vets up to explain what had happened, receptionist said she would speak to vet. She phoned back up in afternoon to speak to receptionist again, nothing from vet, but the receptionist told her nothing probably could be done anyway. She asked if she could bring her cat in to be cremated, receptionist told her she could,...but it would be very expensive , don't worry the cat was taken somwhere more caring to be cremated ! How can a cat can be this close to death and the vet not pick up on anything ? Is the vet themselves not concerned at what has happened here ? ? ! I understand things can be missed, but there is just no empathy here at all, and think this vets should be ashamed of themselves on this occasion !

Terry Cooper

3 months ago

We lost our dog 6 weeks ago st this vets was asked if we would like a paw print and some fur from him we said yes NOW. 6 weeks later nothing has been delivered I've phone umpteen times each time to be told that it was posted we have nothing of our beloved dog for our memory of him was going to get some jewellery made with his hair now that's out the window I've spoken to them this morning and told them I will never attending this practice again

Lucy Lowery

7 months ago

Jane Gray

9 months ago

Lynn and the team are amazing, nothing is ever too much for them and they always have a smile and a story. Ask them to make animal noises if you ever need cheering up. The best vets EVER!

6 months ago

Zan Vito

10 months ago

We trusted Ashfield Vets with our cat’s care, but that trust was misplaced. Over the weekend, we lost her due to what we believe was negligence. On Saturday, we took her in as an emergency—she was hypothermic and hadn’t eaten for four days. The vet refused to do blood tests or an X-ray, saying they were closing in two hours. Instead, she was sent home with laxatives and an anti-nausea injection. Not once did he suggest she needed urgent treatment. By Sunday, she had deteriorated so badly that we had no choice but to put her to sleep. She suffered immensely. Had they done an X-ray, they may have found an obstruction and saved her—or at least given her proper pain relief. We are heartbroken and moving all our pets elsewhere. Please be cautious—your pet’s life may depend on it.

Sarah Scott

3 years ago

We've used Ashfield Vets for our dog, Kira, and they've always been absolutely brilliant. Well priced too compared to other local vets. Would always recommend them. Really friendly reception is always received, even during covid when we had to wait in the car park! I've taken the odd deceased cat here over the years too that clients have alerted me to re going to scan for a microchip; they've always handled them with dignity and do their best to alert their owners where possible.