Ashfield Veterinary Surgery (CVS Group plc)

I can never compliment this vet practice enough. My Biggles is in there every 6 months for his medication review and I'm in every month to pick them up. The staff are fabulous, so caring and always willing to answer any questions. I have panic disorder so I'm always a worrier but they're patient, kind and compassionate. I'll always recommend them

Very helpful and knowledgeable staff

Finally got around to leaving a review. We used to be with this vets when it was in Lanchester for many years before it became a high priced chain. We stayed with them for a little while & paid a monthly fee for our cat which included worm and flea treatment (it also included a checkup that you MUST attend before any further treatments from the plan can be given) so we attended a check up appointment to be told that our cat needed a lot of teeth out, she'd need to be under anesthetic and when they did the procedure they may need to break her jaw or not wake up at all from the op - all of this for well over £1000. She's later had her teeth checked over and her teeth are ABSOLUTELY FINE! It's just pure greed on your side!

Very friendly staff and reasonable prices

My baby girl had kidney disease, they new deep down my baby wouldn't eat the diet they told us I have to gave her. I tried everything I could possible, I didn't want to starve her. They new she was dying , but still kept as everyone who loves there dogs, would hold onto them as much as possible, sell you tablets they know will not help her. Please don't give people false hopes who loves there dog as much as I loved her. Didn't even get a sorry for your loss.

Went here for years when it was privately owned and was great Ashfield group bought them out and rapidly went down hill with service and prices went massively uphill!! Prices are a joke, changed over £1200 for a basic surgery . Have since left and gone elsewhere, my dog needed the same surgery (a small lump on a nipple removing) bill , you guessed £347 ( privately owned vet like it used to be) !!! Ashfield is now a big group and you are paying for directors bonuses and a big flash office suite somewhere. Do yourself a favour and find a privately owned vet, seriously service will be better and prices will be less than half! Regards a dog owner for 45 years!

My elderly mother took her cat here as it was refusing to eat, vet told her nothing could be found wrong with cat. Her poor cat died in her arms early hours next morning. She phoned vets up to explain what had happened, receptionist said she would speak to vet. She phoned back up in afternoon to speak to receptionist again, nothing from vet, but the receptionist told her nothing probably could be done anyway. She asked if she could bring her cat in to be cremated, receptionist told her she could,...but it would be very expensive , don't worry the cat was taken somwhere more caring to be cremated ! How can a cat can be this close to death and the vet not pick up on anything ? Is the vet themselves not concerned at what has happened here ? ? ! I understand things can be missed, but there is just no empathy here at all, and think this vets should be ashamed of themselves on this occasion !

We lost our dog 6 weeks ago st this vets was asked if we would like a paw print and some fur from him we said yes NOW. 6 weeks later nothing has been delivered I've phone umpteen times each time to be told that it was posted we have nothing of our beloved dog for our memory of him was going to get some jewellery made with his hair now that's out the window I've spoken to them this morning and told them I will never attending this practice again

We lost our dog 6 weeks ago st this vets was asked if we would like a paw print and some fur from him we said yes NOW. 6 weeks later nothing has been delivered I've phone umpteen times each time to be told that it was posted we have nothing of our beloved dog for our memory of him was going to get some jewellery made with his hair now that's out the window I've spoken to them this morning and told them I will never attending this practice again