Ashfield Veterinary Surgery (CVS Group plc)

Ashfield Veterinary Surgery in Annfield Plain is a CVS Group small-animal practice. The practice moved into a modern purpose-built facility in 2022 and offers routine care, diagnostics and surgery, including orthopaedics; it is also a veterinary nurse training facility with RCVS General Practice, Cat Friendly Clinic (Silver) and Dog Friendly Clinic accreditation. Customer feedback is mixed, with some owners praising the team’s friendliness and communication, while others raise serious concerns about urgent-case handling, bereavement follow-through and pricing.

Services

•Routine and preventive care: consultations, nurse consultations, vaccinations, parasite control, microchipping and neutering.
•Monitoring and practical care: six-month health checks, blood pressure checks, grooming and nail clipping, and anal sac expression.
•Diagnostics and treatment: dentistry, diagnostic work-ups, soft tissue surgery and orthopaedic surgery.
•Additional support: home visits are listed, and the practice advises clients to contact the surgery for emergencies during opening hours; out-of-hours emergencies are directed to Wear Referrals for an emergency consultation.

Pricing

Published prices suggest the clinic sits below average, based on a partial sample of comparable services. Customer views on cost are mixed: one older review described the practice as well priced, while several newer reviews say prices have risen and feel high, including one owner who said a lump-removal procedure cost over £1,200 compared with £347 elsewhere.

People

Lynn is the only staff member named in customer feedback and is warmly praised for being cheerful, personable and helpful. Reviews also comment on the wider front-of-house experience, with some owners describing a friendly reception team and others unhappy with communication and empathy after difficult cases.

Reviews

Ashfield Veterinary Surgery has a 4.4-star Google rating from 362 reviews. Recent written feedback shows a mixed picture.

•Some owners are very positive about the team’s friendliness, with Lynn and the team singled out for being upbeat, welcoming and reassuring.
•Several negative reviews focus on urgent or emergency care, including one account of a very unwell cat where the owner felt diagnostics such as blood tests or X-rays should have been done sooner.
•Bereavement support and follow-through are recurring concerns in negative feedback, including reports of poor empathy after a pet’s death and delays or failures around promised paw prints or fur keepsakes.
•Pricing is another point of complaint in some recent reviews, particularly from owners who feel charges are high compared with other local practices.

Reviews for Ashfield Veterinary Surgery (CVS Group plc)

Note: Showing the 10 most recent Google reviews out of 362 we track in total. Recent reviews may not be representative of overall sentiment.

Janine Heseltine

6 months ago

Went here for years when it was privately owned and was great Ashfield group bought them out and rapidly went down hill with service and prices went massively uphill!! Prices are a joke, changed over £1200 for a basic surgery . Have since left and gone elsewhere, my dog needed the same surgery (a small lump on a nipple removing) bill , you guessed £347 ( privately owned vet like it used to be) !!! Ashfield is now a big group and you are paying for directors bonuses and a big flash office suite somewhere. Do yourself a favour and find a privately owned vet, seriously service will be better and prices will be less than half! Regards a dog owner for 45 years!

JACK

7 months ago

My elderly mother took her cat here as it was refusing to eat, vet told her nothing could be found wrong with cat. Her poor cat died in her arms early hours next morning. She phoned vets up to explain what had happened, receptionist said she would speak to vet. She phoned back up in afternoon to speak to receptionist again, nothing from vet, but the receptionist told her nothing probably could be done anyway. She asked if she could bring her cat in to be cremated, receptionist told her she could,...but it would be very expensive , don't worry the cat was taken somwhere more caring to be cremated ! How can a cat can be this close to death and the vet not pick up on anything ? Is the vet themselves not concerned at what has happened here ? ? ! I understand things can be missed, but there is just no empathy here at all, and think this vets should be ashamed of themselves on this occasion !

Terry Cooper

We lost our dog 6 weeks ago st this vets was asked if we would like a paw print and some fur from him we said yes NOW. 6 weeks later nothing has been delivered I've phone umpteen times each time to be told that it was posted we have nothing of our beloved dog for our memory of him was going to get some jewellery made with his hair now that's out the window I've spoken to them this morning and told them I will never attending this practice again

Lucy Lowery

11 months ago

Jane Gray

1 year ago

Lynn and the team are amazing, nothing is ever too much for them and they always have a smile and a story. Ask them to make animal noises if you ever need cheering up. The best vets EVER!

Zan Vito

We trusted Ashfield Vets with our cat’s care, but that trust was misplaced. Over the weekend, we lost her due to what we believe was negligence. On Saturday, we took her in as an emergency—she was hypothermic and hadn’t eaten for four days. The vet refused to do blood tests or an X-ray, saying they were closing in two hours. Instead, she was sent home with laxatives and an anti-nausea injection. Not once did he suggest she needed urgent treatment. By Sunday, she had deteriorated so badly that we had no choice but to put her to sleep. She suffered immensely. Had they done an X-ray, they may have found an obstruction and saved her—or at least given her proper pain relief. We are heartbroken and moving all our pets elsewhere. Please be cautious—your pet’s life may depend on it.

Sarah Scott

3 years ago

We've used Ashfield Vets for our dog, Kira, and they've always been absolutely brilliant. Well priced too compared to other local vets. Would always recommend them. Really friendly reception is always received, even during covid when we had to wait in the car park! I've taken the odd deceased cat here over the years too that clients have alerted me to re going to scan for a microchip; they've always handled them with dignity and do their best to alert their owners where possible.