Ashfield Veterinary Surgery (CVS Group plc)

My elderly mother took her cat here as it was refusing to eat, vet told her nothing could be found wrong with cat. Her poor cat died in her arms early hours next morning. She phoned vets up to explain what had happened, receptionist said she would speak to vet. She phoned back up in afternoon to speak to receptionist again, nothing from vet, but the receptionist told her nothing probably could be done anyway. She asked if she could bring her cat in to be cremated, receptionist told her she could,...but it would be very expensive , don't worry the cat was taken somwhere more caring to be cremated ! How can a cat can be this close to death and the vet not pick up on anything ? Is the vet themselves not concerned at what has happened here ? ? ! I understand things can be missed, but there is just no empathy here at all, and think this vets should be ashamed of themselves on this occasion !

We lost our dog 6 weeks ago st this vets was asked if we would like a paw print and some fur from him we said yes NOW. 6 weeks later nothing has been delivered I've phone umpteen times each time to be told that it was posted we have nothing of our beloved dog for our memory of him was going to get some jewellery made with his hair now that's out the window I've spoken to them this morning and told them I will never attending this practice again

Lynn and the team are amazing, nothing is ever too much for them and they always have a smile and a story. Ask them to make animal noises if you ever need cheering up. The best vets EVER!

We trusted Ashfield Vets with our cat’s care, but that trust was misplaced. Over the weekend, we lost her due to what we believe was negligence. On Saturday, we took her in as an emergency—she was hypothermic and hadn’t eaten for four days. The vet refused to do blood tests or an X-ray, saying they were closing in two hours. Instead, she was sent home with laxatives and an anti-nausea injection. Not once did he suggest she needed urgent treatment. By Sunday, she had deteriorated so badly that we had no choice but to put her to sleep. She suffered immensely. Had they done an X-ray, they may have found an obstruction and saved her—or at least given her proper pain relief. We are heartbroken and moving all our pets elsewhere. Please be cautious—your pet’s life may depend on it.

We've used Ashfield Vets for our dog, Kira, and they've always been absolutely brilliant. Well priced too compared to other local vets. Would always recommend them. Really friendly reception is always received, even during covid when we had to wait in the car park! I've taken the odd deceased cat here over the years too that clients have alerted me to re going to scan for a microchip; they've always handled them with dignity and do their best to alert their owners where possible.