Sore Paws Veterinary Clinic – Vets in Newton Aycliffe
Clinic Overview
- Recent feedback is strongly positive overall, with many owners describing the team as friendly, caring, professional and helpful. - Several reviews highlight clear explanations and reassuring care, especially around more stressful situations such as a dog’s dental treatment, a poorly dog needing answers quickly, and surgery to remove a lump. - Named staff receive repeated praise: Matthew is thanked for clear, caring support, Tara for attentive help with a poorly dog, Katie for looking after dogs well, and Tara and Jade for a smooth surgical experience and recovery.
Services
- •Small-animal care across multiple species: the clinic says it sees cats, dogs, small furry pets, birds and reptiles.
- •General veterinary care and routine appointments: reviews describe care for both dogs and cats, including consultations for pets that were unwell and routine booster appointments.
- •Urgent and same-day help: earlier feedback mentions pets being seen promptly when needed, including urgent care for a sick cat.
- •Surgery and aftercare: owners mention procedures including dental surgery, dog castration, and surgery to remove a lump, with praise for clear explanations, attention to detail and recovery support.
- •End-of-life care: several owners describe compassionate handling of euthanasia and a kind, unhurried approach during difficult appointments.
- •Home care service: the clinic says it offers care at home.
- •Communication and clinic environment: owners often praise the team’s explanations and follow-up support, and earlier feedback also mentions a clean practice and a separate cat waiting room.
Pricing
No published pricing information is currently available for this clinic.
People
Named team members praised by owners include Matthew, Tara, Katie and Jade. Reviews also speak highly of the reception team, nurses and the wider staff for being friendly, supportive and clear in their communication.
Reviews
Google rating: 4.5/5 from 373 reviews.
- •Recent feedback is strongly positive overall, with many owners describing the team as friendly, caring, professional and helpful.
- •Several reviews highlight clear explanations and reassuring care, especially around more stressful situations such as a dog’s dental treatment, a poorly dog needing answers quickly, and surgery to remove a lump.
- •Named staff receive repeated praise: Matthew is thanked for clear, caring support, Tara for attentive help with a poorly dog, Katie for looking after dogs well, and Tara and Jade for a smooth surgical experience and recovery.
- •One recent negative review describes frustration around a delayed routine booster appointment and dissatisfaction with how the rescheduling and follow-up communication were handled.
