Wilson Veterinary Group

Wilson Veterinary Group offers onsite 24-hour emergency care and appears set up for both routine appointments and urgent/same-day cases, based on multiple recent reviews describing emergency treatment and quick clinical support. Owners repeatedly mention unrushed consultations where vets explain options clearly, and practical follow-through like fast advice over the phone about medication side effects. Several reviews also describe small-but-specific touches around stressful or end-of-life situations, including providing a private cat waiting area space to set up a litter tray and sending a sympathy card and “Forget Me Not” seeds after a rabbit’s death.

Services

•24-hour emergency care (onsite) (stated on the clinic website summary).
•Emergency surgery/operations: a rabbit needing an emergency operation just before Christmas and returning home the next day (review).
•Cat urinary obstruction support: transfer in for concerns about a blocked urethra; supported while waiting and given longer-term management advice (environmental changes and long-term medication) (review).
•Diagnostic scanning: scanning discussed as part of ruling out suspected pyometra after planning sedation for an anxious dog (review).
•Sedation planning for fearful/anxious dogs: careful planning to sedate a dog who struggled at prior vets (review).
•Spaying: spay discussed as needed for hormonal problems; one owner notes the practice does not offer laparoscopic spays for their dog’s size (review).

People

•Georgiana: mentioned for helping a rescue dog feel relaxed during the visit (review).
•Sarah (name uncertain): described as kind, calm, and clear in explanations during a stressful cat visit for suspected urinary blockage; also associated with giving longer-term management advice (review).
•Marta Rosario, Helen Lashley & Karen: named for working with a fearful dog where sedation and scanning required planning; owners appreciated their handling and approach (review).

Reviews

4.6 stars from 375 reviews. The latest reviews focus on communication, handling anxious pets, and support during emergencies and bereavement.

•Clear, unhurried explanations: owners mention vets “took his time to explain everything” and appointments that “weren’t rushed.”
•Handling nervous or rescue animals: multiple reviews describe calm, reassuring handling that helped anxious or previously-traumatised dogs cope better.
•Emergency care that led to good outcomes: an emergency rabbit operation shortly before Christmas with the rabbit home the next day.
•Practical support during stressful visits: examples include a private space in the cat waiting area to set up a litter tray, and rapid answers (within minutes) to questions about medication side effects.
•Bereavement support: a sympathy card and “Forget Me Not” seeds sent after a rabbit died, which the owner described as comforting.

Reviews for Wilson Veterinary Group

Note: Showing the 5 most recent Google reviews out of 375 we track in total. Recent reviews may not be representative of overall sentiment.

Sp Sp

in the last week

Easy to book online and friendly staff . The Vet took his time to explain everything , and most of all , Piggy was happy . Thanks!

Hugo

I was very happy with the service georgiana ho looked after Hugo made him feel very relaxed as he struggled last time as he is a rescue dog I would recommend Wilson's vets

Laurie Guthrie

2 weeks ago

The service and staff here are absolutely life savers. Our little rabbit needed an emergency operation on the 23 December and we’ve been fortunate enough to bring him home Christmas Day. Thank you for sacrificing your Christmas Holiday to save our little monster Monty

Joe Greenwood

3 weeks ago

Sadly on 12th December our beloved house rabbit Dusty passed over the rainbow bridge. I would like to thank all of the staff for there compassion and care they gave to both Dusty and our family. Yesterday we received a lovely sympathy card and Forget Me Not seeds through the post, what a lovely kind gesture which gave us comfort during this sad time. I would not hesitate to recommend Wilson’s (Bishop Auckland & Spennymoor). Thank you all 💔

kathleen robinson

Staff very friendly and helpful

Anita Atkinson

a week ago

My sister uses Wilson’s vets in Spennymoor and duly informed I of a branch in Bishop Auckland of which I duly visited with my seizure medical alert dog. The appointment wasn’t rushed and duly explained all to I of which I came away feeling happy for Lola & I thanking you.

Chris Edwards

3 months ago

Another excellent visit to Wilson’s. Reception staff are always kind and helpful. I have a Romanian Rescue dog. It was so lovely to be with a vet today who could totally relate to my dog’s journey and attend to her so calmly and reassuringly from first to last contact. First class.

Anna Cross

4 months ago

⭐️⭐️⭐️⭐️⭐️ 5 stars – Amazing care and support We were transferred to Wilson’s Vets from Clifton Lodge due to concerns our cat had a blocked urethra. From start to finish, the team were so friendly, helpful, and reassuring during a very stressful time. We were given a private space in the cat waiting area to set up a litter tray, which made things much easier for our anxious cat. The lady working on reception kept checking on us and even offered supplies like a tray and poop bags, which was such a kind touch - thank you! The vet we saw was brilliant— (I think her name was Sarah) so kind, calm, and clear in explaining everything. Thankfully, our cat managed to pass urine while we were waiting, and the vet was just as relieved as we were! She gave really helpful advice on how we can support him going forward with environmental changes and long-term medication. Later on, when we had a quick question about medication side effects, we called the practice and were given an answer within five minutes, which really put our minds at ease. We honestly wish Wilson’s was our local vet to begin with. They were outstanding and we’d highly recommend them. Thank you so much.

Dawn Nicholls

6 months ago

Absolutely wonderful service, terrific staff. Our Molly was quite poorly and vet suspected pyometra but Molly was difficult to sedate due to being a covid pup and scared to death of the vets as her first vet visit was when she was 8 weeks old and confronted by a vet with face guard, mask, flapping pinny, gloves and all the PE equipment, who grabbed her and took her away from us to vaccinate!! Ever since then she has hated strangers. The team at wilsons who cared for Molly were Marta Rosario, Helen Lashley & Karen. They were wonderful with Molly and we eventually got her sedated and scanned after careful planning and she was given the all clear. Her problems are hormonal and she requires spaying, however, Wilsons don't do laparascopic spays for a dog Mollys Size 38kg so we are considering this carefully as would prefer to have this done laparascopic as it will be less stress and recovery time for our girl. We can however, highly recommend these vets and our thanks goes out to the wonderful team we had, Molly is recovering slowly

Kevin Finnon

An excellent practice with very understanding and helpful staff from the receptionists through to the Veteranary Nurses and Vets. Our cat Poppy is receiving excellent treatment and we are kept fully informed of her prognosis. We have visited Spennymoor and Bishop Auckland practices and both have very pleasant staff. First rate Vets.