Old Stone Vets Stanhope

Reviews particularly praise Rachel and Kathryn for swift action in an urgent case that led to surgery and a good outcome, while Karl is repeatedly thanked for long-term care and for providing a peaceful end-of-life experience. Across the team, owners often mention calm communication, kindness and regular updates.

Old Stone Vets Stanhope is a small-animal-only practice offering consultations, vaccinations, operations and 24-hour emergency care. Recent feedback continues to highlight quick access for urgent problems, including seeing pets that are not already registered. Reviews also point to smooth coordination across branches when imaging is needed, along with regular updates during treatment and thoughtful end-of-life support, including home euthanasia.

Services

•Routine and preventive care: small animal consultations and vaccinations.
•Surgery and treatment: operations, medical treatment and prescribing, with one recent case describing same-day assessment, imaging at another branch and surgery.
•Diagnostics: X-rays and ultrasound are mentioned in reviews as being arranged through another branch when needed.
•Urgent and emergency care: the clinic offers 24-hour emergency care, and recent reviews describe pets being fitted in quickly for urgent problems.
•End-of-life care: euthanasia, including at-home euthanasia, with reviews also mentioning thoughtful aftercare such as a hand-signed condolence card.

Pricing

No published pricing information is currently available for this clinic.

People

Named team members mentioned by clients include Rachel, Kathryn and Karl.

Reviews

Google rating: 5.0/5 from 72 reviews.

•Recent comments describe fast help for urgent cases, including a dog that was not registered being seen within just over an hour.
•Owners highlight well-coordinated care across branches, including transfer for X-rays and ultrasound followed by surgery when needed.
•A recurring theme is clear, reassuring communication, with one owner noting three update calls in a single day.
•Reviews also emphasise compassionate long-term and end-of-life care, including care over 11 years, a peaceful home euthanasia, and thoughtful gestures afterwards.

Reviews for Old Stone Vets Stanhope

Note: Showing the 10 most recent Google reviews out of 72 we track in total. Recent reviews may not be representative of overall sentiment.

Chloe Richards

5 months ago

We can’t thank the team at the Stanhope and Alston branches enough for everything they’ve done for our dog. He wasn’t even registered with them (we don’t live locally and are registered with a vet closer to home), but when we rang on Tuesday morning as he was being sick and having trouble going to the toilet, they found us an appointment within just over an hour. From the moment we arrived at the Stanhope branch, everyone acted quickly and professionally. Their knowledge and calm, reassuring manner immediately put us at ease, and we felt completely comfortable leaving our dog in their care. After assessing him, the Stanhope team arranged for us to go straight to the Alston branch for X-rays and ultrasounds. When we arrived, they were ready and waiting for us, and once again their approach was professional, reassuring, and kind. Throughout the day we received three update calls, which we greatly appreciated — it really showed how much they care. Our dog ended up needing surgery and is now doing well, thanks to the swift action of Rachel and Kathryn. I genuinely don’t think the outcome would have been the same without them. We are so thankful for everything they’ve done — we couldn’t have asked for better care.

Tracey Henderson

7 months ago

The most caring vets I've ever come across. Not overpriced. Can't recommend them enough.

Ralph thompson

I am very pleased to check my pets to this vets because of the care and attention they give show my pets

Lynn Beddard

10 months ago

Karl, Rachel and there team has been treating/caring for our beloved cat crystal for over 11yrs til the end, we has a family could not thank them enough, especially after trying their best after her accident 💔💔 to say the least Karl thank you again for everything you have done, and given her the peaceful send of she deserved Thank you

Julie Hedley

Our whippet wasn't very well while we were on holiday in Woolsingham, she is 12 years old, lost her balance thought we were going to loose her, took her to Old Stone Vets. The vet was very calm and caring, prescribed some medication but also prepared us if the medication didn't work. Thankfully she recovered. I would recommend these vets for their genuine care and reasonable charges. Thank you.

Bex

1 year ago

Saw our elderly dog three times, the last time was at home to send him over the bridge. Lovely, caring vets and the hand signed card they sent us after was a beautiful touch. Recommend. RIP Bob.