Clifton Lodge Veterinary Group

Clifton Lodge Veterinary Group describes itself as having cared for pets and owners since 1950, and it also operates as a veterinary nurse training facility. The website states the practice provides 24/7 digital vet support via a partnership with VidiVet (including bank holidays).

From the latest reviews, owners most often talk about compassionate support during end-of-life situations (including follow-on support after a pet’s death), and about staff taking time with anxious or uncooperative pets—one owner describes a nervous dog being handled patiently through vaccinations and a male neutering procedure. There’s also a contrasting account from a long-standing client who felt pressured around pricing when requesting a prescription to buy medication elsewhere.

Services

•Veterinary nurse training facility (as listed in the clinic data).
•24/7 digital veterinary support via VidiVet, including bank holidays (website).
•Neutering (“male operation”) mentioned in reviews.
•Vaccinations/boosters and “jabs” mentioned in reviews.
•Dental work for a cat (review mentions dental work costing less than estimated).
•Ongoing management for an overactive thyroid in a cat (review mentions continued treatment).
•Emergency appointment for an unregistered cat (review).

Pricing

•One reviewer reports being quoted £26 for medication from the practice vs £11 elsewhere, and says the prescription admin fee was stated as £26 during the discussion (review).
•A reviewer describes a monthly-payment scheme that includes 2 health checks per year, an annual booster, flea/worming treatment, and discounts on various surgical procedures (no price amount given) (review).
•One reviewer says a cat’s dental work cost less than estimated (no figures given) (review).

People

•Christo: Mentioned for being “exceptionally kind” and empathetic during a difficult period, with the owner saying it was clear he genuinely cared for their dog (review).
•Louise: Mentioned for providing ongoing support and kindness after the owner’s pet passed away (review).
•Veterinary nurses (unnamed): One owner highlights nurses who remembered them and their previous visit, and who provided practical help by sharing business cards for end-of-life services that gave the owner “comfort and peace” (review).
•“Young Australian vet” (unnamed): Described as giving a very good appointment clinically, but the same reviewer reports a negative experience immediately afterwards regarding prescription handling and pricing (review).

Reviews

Google rating: 4.4 stars from 168 reviews. “”

•Compassionate support in difficult and end-of-life situations, including continuing to check in and support owners after a pet dies.
•Patience and perseverance with anxious or “awkward” pets; one owner specifically mentions vaccinations and a male neuter, and feeling they were told clearly what would happen and why.
•Some owners describe thorough, approachable vets who talk through concerns, and help with practical admin like sending insurance claim forms promptly.
•One negative review alleges pressure tactics and inconsistent information when requesting a prescription to buy medicines elsewhere, with specific price figures given; this conflicts with the generally positive service accounts in other reviews.

Reviews for Clifton Lodge Veterinary Group

Note: Showing the 5 most recent Google reviews out of 168 we track in total. Recent reviews may not be representative of overall sentiment.

Edward Harmer

in the last week

Always a first class service .. friendly staff and always there to help

Gillian Harrison

a week ago

I can’t recommend Clifton Lodge Veterinary Horden highly enough. All of the staff have always shown nothing but respect, compassion, care, and understanding during some very difficult times. I know everyone is doing their job, but Christo was exceptionally kind, empathetic, and it was clear that he genuinely cared for Ted and this was very comforting for me. Even after Ted passed, Louise has continued to be there for me, offering ongoing support and kindness when it was needed most. The care we received went far beyond professionalism; it was deeply human, and I will always be grateful for that.

Helen Nicholson

2 weeks ago

Staff are friendly and helpful. Vets are professional and very good with our 2 dogs and our cat (the boss).

jeanette ainscough

3 weeks ago

Always a friendly and pleasant been going since my milly was 5 weeks old

Anthony Huntington

a month ago

An excellent veterinary practice very helpful and pleasant staff

margi hawkes

Good Vets practice who treat ,with compassion and care but it's the veterinary nurses that are exceptional in my opinion. They see you, and somehow even though they're not the ones treating your pet they remember you and when you were last in , its remarkable so caring . I thank that nurse (wish l knew her name) who passed us the business cards (she's used same people for her beloved dog recntly ) to use for Our darling boy Ollie and his (dignified) journey 🌈 l thank her ❤️ so much for that 🙏 it's given us comfort and peace in the most horrendous , heartbreaking 💔difficult time

Jon Mc

Appointment was very good with the young Australian Vet, up until the point I asked for a prescription to be issued so I could purchase pet medicines elsewhere. I was asked how much I could source the meds elsewhere (£11), they checked and it was more than DOUBLE from Clifton (£26). Someone called the vet through to the back and I could hear a discussion taking place. All of a sudden the prescription issue admin fee became the same price as it was to get my supply from Clifton (£26). Then I would have to pay the on-line cost (£11) too, trying to get me to just buy from Clifton.. The vet also told me they could email me the prescription to me, but after the conversation in the back room I was told Clifton could not issue the prescription to me personally and asked for the website I was using and said they had to email it too them. How can this be? On the website for the meds you can upload a photo of the prescription. Unfair tactics and I came away without any Meds for my dog I find this pressure tactics to make me purchase the higher priced medication from Clifton. Very disappointing as I have been a loyal customer of Clifton for many, many years and I just want to save some money where I can.

Tommy Jackson

3 months ago

I’ve got probably one of the most awkward dogs in the world, he don’t want something to happen then it won’t. Bertie my beloved Bassett Hound doesn’t like the vet, he has some sort of phobia is the way I can explain it. Here they showed compassion, patience and care towards Bertie. He’s had the male operation and jabs here every time he gave them and me a hard time. Eventually they persevered to do what needed to be done. He actually came out wagging his tail the little ….. It’s a lovely place very friendly, tell you exactly what’s going on, what they need to do. From the Receptionists to the nurses and vets all very friendly, I certainly would recommend. I feel confident that Bertie is getting the best care.

Veronica Conway-Haskins

5 months ago

We have been using this vet for 3 years. They have always given a first class service. The vets are thorough and approachable and very happy to talk through any concerns. They have a scheme whereby you pay a monthly sum and for this you get 2 health checks per year, annual booster and flea worming treatment and discounts on various surgical procedures. One of my cats had dental work and the cost was less than estimated. One of the cats has an over active thyroid which requires ongoing treatment. The vet sends the claim form to the insurer in a timely manner and the claim is usually settled within a week. Would recommend this practice.

K G

My cat took ill while I was away on holiday. He wasn’t registered here but they got him an emergency appointment and took extremely good care of him the entire time he was with them. Extremely kind and compassionate staff. Thank you so much for looking after my boy ❤️