Castle Veterinary Surgeons

- End-of-life support is the clearest positive theme: reviewers describe euthanasia appointments for dogs as caring, respectful, gentle, and sympathetic. - Staff manner is regularly praised: comments mention friendly service, kindness, and good communication. - One review highlights quick access: a non-regular client said their dog was seen about 20 minutes after calling.

Services

•General small-animal care: Consultations, six-month health checks, vaccinations, neutering, microchipping, parasite control, and pet travel documentation for Great Britain are listed. The practice sees dogs, cats, rabbits, ferrets, and other small mammals.
•Diagnostics and treatment: Website-listed services include dentistry, surgery, diagnostic testing, in-house laboratory work, and imaging with X-ray and ultrasound.
•Nurse-led and routine support: Nurse clinics are listed, including blood pressure checks, along with grooming and nail clipping, anal sac expression, and puppy parties.
•Home visits and urgent access: Home visits are listed. Reviews also include one example of a dog being seen around 20 minutes after a call, even though the owner said they were not a regular client.
•Emergency arrangements: Emergency support is available during normal opening hours, with Wear Referrals handling out-of-hours emergency consultations and free telephone advice.
•Training facility: The practice is also listed as a veterinary nurse training facility.

Pricing

Published prices suggest the clinic sits around average, based on a partial sample of comparable services. Reviews on cost are mixed, but some describe the practice as expensive; examples mentioned include £295 for a cat euthanasia appointment without extras, as well as an older review citing £400+ for investigations and £340 for cremation.

People

•Kathrine is named in a positive review about end-of-life care, with one owner saying she was “amazing” during a very difficult appointment.
•An unnamed lady vet is also praised for being kind, respectful and gentle during a dog euthanasia.
•More broadly, reviews describe the team as caring, sympathetic, friendly, and good at keeping owners updated.

Reviews

Google rating: 4.2/5 from 98 reviews. Recent feedback is mixed, with warm praise for compassionate care in difficult moments alongside concerns about cost and one complaint about a wildlife-related phone enquiry.

•End-of-life support is the clearest positive theme: reviewers describe euthanasia appointments for dogs as caring, respectful, gentle, and sympathetic.
•Staff manner is regularly praised: comments mention friendly service, kindness, and good communication.
•One review highlights quick access: a non-regular client said their dog was seen about 20 minutes after calling.
•Negative comments focus mainly on cost and one wildlife complaint: one reviewer objected to a £295 euthanasia charge for a cat, while another criticised the handling of a call about a rabbit with suspected myxomatosis.

Reviews for Castle Veterinary Surgeons

No VetsCompared reviews yet

Reviews from pet owners who enquired with Castle Veterinary Surgeons through VetsCompared appear here. You can also write a review — we check those before they are published.

Note: Showing the 10 most recent Google reviews out of 98 we track in total. Recent reviews may not be representative of overall sentiment.

Robert Ball

1 month ago

Graeme Britton

5 months ago

Emmaline Weeks

6 months ago

chris uings

7 months ago

BEWARE I had my cat put to sleep today with no extras and was charged £295 for the service.

rebecca wilson

10 months ago

I recently had my beloved dog euthanized earlier this week. I would like to say how kind, respectful and gentle the lady vet was. She made a difficult time a little bit easier. I can't rate the staff high enough. Thank you.

Duncan Parsons

1 year ago

One star because I cannot give none. I rang them to tell them about a rabbit with myxomatosis in the Castle grounds. In evident pain and blind. I was told just to leave it to die..".it's a common complaint" I was told. I suggested they might actually care, as vets, about an animal suffering and perhaps they might come and put it out of it's misery. They did not. Clearly, the rabbit couldn't pay for their services. You choose where you take your sick animals. Perhaps bear the above in mind when next needing and then choosing a vet.

One star because I cannot give none. I rang them to tell them about a rabbit with myxomatosis in the Castle grounds. In evident pain and blind. I was told just to leave it to die...it's a common complaint I was told. I suggested they might actually care, as vets, about an animal suffering and perhaps they might come and put it out of it's misery. They did not. Clearly, the rabbit couldn't pay for their services. You choose where you take your sick animals. Perhaps bear the above in mind when next needing and then choosing a vet.

bicko207

very caring and sympathetic at a very difficult time 20 minutes after my call to them [even though they arnt my regular vets ] i was at the vets and my dog SKY RIP was being seen Thankyou A Bickerstaffe

Sharon Devlin

They were absolutely wonderful and caring when I had to have my dog Charlie put to sleep. Kathrine was amazing with me.