White Oak Vets

Lovely friendly staff

I am absolutely devastated writing this. I trusted this veterinary practice with my dog’s life, and that trust has been completely shattered. What was dismissed as “just gingivitis” has now been confirmed as a tumour — and because of that misdiagnosis, we’ve lost precious time that my dog may not have. My dog is now facing a far more serious and uncertain future, and I can’t help but think that things could have been very different if this had been properly identified from the start. Instead of early treatment and hope, we are now dealing with fear, pain, and the possibility that my dog may not survive. It is heartbreaking to watch your pet suffer and know that it might have been preventable. I relied on the expertise of this clinic, and I feel completely let down. This wasn’t just a minor oversight — this has had life-altering consequences for my dog and my family. I urge anyone reading this to please take your pet elsewhere if something doesn’t feel right. Get a second opinion. Ask more questions. I only wish I had done that sooner, because now I may not get the chance to make things right for my dog.

*** I have just received the response for my complaint. The complaint was investigated Lizzie..: the very Vet I was complaining about!! I mean what world do these people live in! Do NOT GO TO THIS VETS. *** What an absolute, shady and unscrupulous practice this is. I have just got home from this place and I cannot tell you how much I want to warn you all to steer clear. I should have done so myself. Booked an appointment and offered one same day, fine with that, £65 for consultant, a little expensive compared to others, but still fine with that. 20 mins in this consultant and I have be presented with first option… on top of £65 I need to pay £180 bloods for same day results and 100 for Ultra Sound. So total price £345. I said no to that, and Vet said, I would at least recommend, getting the Ultra Scan done. I asked how much and she said, £100, so I said, £165 and she nodded and said yes. Anyway, I agreed that and asked to return in 15 minutes so dog could have scan. Went back in, and told it was a minor scan so could not check all major organs properly (lied to on what we were paying for…a ultra scan to check all organ) to cut a long story short, to be then be told, is heart and lungs are fine, however, his gallbladder is a little bit swollen, so with regards to getting bloods done which we’re £180 15 minutes earlier, she could now do them for £100 quid if we sent them away and pay more for proper scan!! Anyway, declined. I was in barely 40 minutes and was already £165 in…and is the best worse bit. I went to pay and they asked for £177 pound! Now I know it is not 12 quid and when I questioned them they said the scan which was agreed £100. Was now around a £100 and was now £111.50!! A almost 12% increase!! These are peopl are worse than dentists, play on your emotions and are increasing agreed costs as soon as you are ready to pay. That is all I need to say. DO NOT GO TO THIS PLACE!!! It is a unscrupllous, Shady, shady place. Charlie and Lizzie…hang your head in shame!! And this is what I have just received.. 2-3 hours after my review. I have just watch my dog walk unaided, up to his food, drank his water, and head to the door for his wee! And..remember … they have not took blood tests, they have not done an ultra scan… although I paid a £100 to do so and… they admitted they didn’t !!! And get this.. Dear Mr Sidney, Attached is some further information that you might find helpful for making decisions about Rocky, as well as information about the euthanasia process and associated prices so that you feel prepared when the time comes. We hope you find it helpful, and if there is anything further we can do to assist you or your family please don't hesitate to let us know. We understand that this is a difficult and emotional time for you all, and we are only a phone call away if you need anything. Kind regards, White Oak

Absoluetly amazing service, we took our little dog Jess here who had breating problems. After scans and x rays we discovered she had a huge tumour and she was to be put to sleep. The staff were so helpful and empathetic allowing all of my children to visit her and give her cuddles before she had to go. Thank you for being amazing and looking after our little Jess dog.

Brilliant place all clean all staff nice

Brilliant first visit, all of the staff were super friendly and helpful

we were on holidays for a week and our dog injured his right paw. The vet at the white oak told us he didn’t need a x-ray and wait until we going back to our vet… (it makes us think about he didn’t gonna have a following appointment with them = no more money) He had a BROKEN toe which we could find it out a week earlier with him at white oak but he refused to do an x-ray as it wasn’t “needed”. so, no, i won’t recommend this vets at all. £107.37 for an appointment and painkillers. Our insurance tried to contact them several times and no answer!