White Oak Vets – Vets in Peterlee
Clinic Overview
White Oak Vets is part of the CVS Group (website source) and describes itself as a small-animal practice offering routine care plus surgery, diagnostics, and referral access for areas like orthopaedics, soft-tissue surgery, and cardiology. The clinic also offers nurse consultations and some at-home services (home visits listed on the website). Review feedback is mixed: several recent reviewers describe friendly, welcoming staff and calm handling of cats, including support around end-of-life care, while a few detailed reviews raise concerns about costs and communication (including an insurance follow-up) and one case where an x-ray was not performed for a paw injury that was later diagnosed as a broken toe elsewhere.
White Oak Vets is part of the CVS Group (website source) and describes itself as a small-animal practice offering routine care plus surgery, diagnostics, and referral access for areas like orthopaedics, soft-tissue surgery, and cardiology. The clinic also offers nurse consultations and some at-home services (home visits listed on the website). Review feedback is mixed: several recent reviewers describe friendly, welcoming staff and calm handling of cats, including support around end-of-life care, while a few detailed reviews raise concerns about costs and communication (including an insurance follow-up) and one case where an x-ray was not performed for a paw injury that was later diagnosed as a broken toe elsewhere.
Services
From the clinic website summary, White Oak Vets lists
- •Consultations, vaccinations, microchipping, neutering, and parasite control
- •Dentistry
- •Diagnostics, including blood pressure checks
- •Surgery (general), plus referral pathways for
- •Orthopaedic surgery
- •Soft-tissue surgery
- •Cardiology (including heart scans mentioned as “specialist imaging services”)
- •Nurse consultations, six-month health checks
- •Grooming/nail clipping, anal sac expression
- •Home visits
- •Emergencies: emergency care during normal opening hours (as stated on the website)
- •Out-of-hours: handled by MiNightVet Middlesbrough with full-time night staff (website source)
Accreditation noted on the website: RCVS General Practice.
Pricing
Only specific prices mentioned in the latest reviews available to us
- •£107.37 for an appointment and painkillers (reviewer reporting a paw injury visit where an x-ray was not done).
- •Around £4,000 described by one reviewer for lump removal “operation and follow up appointments” (via insurance).
- •A quote of £1,200+ described by one reviewer for “4 xrays of hips and anesthetic” (the reviewer says they found lower quotes elsewhere).
People
- •Charlotte (role not specified): one reviewer credits her with making their cats’ vet visits “calm and friendly,” saying she helped reduce stress around appointments.
- •One reviewer describing euthanasia for a 16-year-old dog says “the lady we had” (unnamed) put them at ease and helped provide a “peaceful” end-of-life experience.
Reviews
4.3 stars from 179 reviews. - Multiple first-visit reviews mention staff being “friendly” and “helpful,” and the clinic being clean.
- •Some owners describe low-stress handling for cats (including making the visit feel calm).
- •End-of-life care is specifically mentioned in one review, praising how the appointment was handled and the support given to the owner.
- •A few detailed negative reviews raise concerns about costs/quotes and billing/insurance administration, including one complaint about being asked for additional money later and another about a high quote for hip x-rays and anaesthetic compared with other quotes they obtained.
- •One reviewer reports being advised an x-ray was not needed for a paw injury, later finding the dog had a broken toe elsewhere; they also report difficulty getting a response for insurance follow-up.
Animals Treated at White Oak Vets
Animals We Treat
Companion Animals
Pricing at White Oak Vets
Opening Hours – White Oak Vets
Opening Hours
Hours
Reviews for White Oak Vets
Note: Showing the 5 most recent Google reviews out of 179 we track in total. Recent reviews may not be representative of overall sentiment.
Angus
2 weeks ago
Brilliant place all clean all staff nice
Lynne Coulson
4 months ago
Brilliant first visit, all of the staff were super friendly and helpful
Lulu
2 months ago
we were on holidays for a week and our dog injured his right paw. The vet at the white oak told us he didn’t need a x-ray and wait until we going back to our vet… (it makes us think about he didn’t gonna have a following appointment with them = no more money) He had a BROKEN toe which we could find it out a week earlier with him at white oak but he refused to do an x-ray as it wasn’t “needed”. so, no, i won’t recommend this vets at all. £107.37 for an appointment and painkillers. Our insurance tried to contact them several times and no answer!
Lulu
4 months ago
we were on holidays for a week and our dog injured his right paw. The vet at the white oak told us he didn’t need a x-ray and wait until we going back to our vet… (it makes us think about he didn’t gonna have a following appointment with them = no more money) He had a BROKEN toe which we could find it out a week earlier with him at white oak but he refused to do an x-ray as it wasn’t “needed”. so, no, i won’t recommend this vets at all. £107.37 for an appointment and painkillers. Our insurance tried to contact them several times and no answer!
Melanie Gibson
4 months ago
Great first visit. Friendly and helpful
Sara Henderson
5 months ago
Lovely place to take your animals, they care so much and really make you feel welcome. My girls never worry about going to the vets here.
janine colwill
3 months ago
Fantastic staff, very understanding and compassionate ,yesterday my gorgeous boy smidge who was 16 years old went to the rainbow bridge 💙 the lady we had was amazing with both of us and put us at ease . Thank-you again for giving my boy the most peaceful end to his journey with us
Ben Bell
3 months ago
Absolutely terrible place. Took my dog there to have a lump looked at. Paid for the consultation, they then said it needed to be removed. They stated it might be cancerous but couldn’t check till after removed? Went through insurance with the procedure and they charged nearly £4000 for the operation and follow up appointments. Now over a year later they have came back to me wanting another amount of money for an admin cost to make the claim, more money for cream giving for the wound that was not covered and also saying excess not fully paid. I explained admin cost etc was not explained. I asked for proof of the cream to say I received this on different day so that I could see it wasn’t covered. They cannot give any proof etc. All they want is money.
jlhxo
3 months ago
Couldn’t fault them if I tried! The ladies at White Oak Vets have been fabulous, especially Charlotte! Who has made my kitty cats experience at the dreaded vets as calm and friendly as possible for them. It’s never nice leaving them but I do feel as though they’re in a safe and nurturing environment in their hands and they have a genuine love for the animals. Won’t take my pets anywhere else now I have them registered! Thank you for tKing extra special care of them x
SandraT
3 months ago
After losing my dogs brother 6 months ago due to hip dysplasia my girl his sister started limping, alarmed I saw vet, I was tearful and very upset that girl may have same crippling condition. got bloods done about 250, next step 4 xrays of hips and anesthetic quote was needed. Been doing dog self funding rescue and rehoming over 20 years, many medical bills paid for by myself Was shockto be quote 1200 plus. I explained I felt that was horrendous price. I was told with a gentle sweet voice, bills have gone up, staff wages have gone up etc. I bookrd my dog in and then phoned 3 other vets in area askingfor a price quote. The cheapest was 750, the 800 and last one was 860 max. The white Lion had a very bad reputation of over pricing and continue unnecessary of medication on a lot of its review. White Oak vets is a take over of white Lion, theyve just moved to Peterlee. Im disgusted that they appear to be continuing down the same road as White Lion was. Having people over an emotional barrel and then trying over charge even with a sweat caring voice is blood boiling. Please always ask for price before agreeing anything no matter how caring they seem. Shop around, you don't have to stay at any vets. I've just saved myself 400 hundred pounds by making 3 calls. Sadly in my view vets services are turning into a money sucking industry when you are at your most emotionally upset and vulnerable time when your fur baby is unwell. I feel I have been knocked down by a car and someone has tried to rob me. All my phone calls are recorded and happy to provide evidence of this experience. It seems it cheaper to use euthanasia rather than an xray. Only rich foolish people will be able to afford pets. Sadly vets comments suggest im emotional and poor. No im angry at being overcharged or ripped off by people, services that are suppose to help with a fair price. As a person that has self funded over 30k of treatment for rescued dogs over last 7 years alone, I have a good understand of prices of vets. Please see pic of bill I have paid for 4 xrays and service for same treatment I was quoted by White Oak vets at 1200. Please note 644 pounds opposed to their quote of 1200. Please shop around and learn. I would not return to this vets even if it was free, they have shown their true colours.
