White Oak Vets – Vets in Peterlee
AI Overview
Generated from publicly available data sources; may not fully represent the broader set of reviews.
White Oak Vets, located in Peterlee, Durham, has an overall Google Maps rating of 4.3 stars based on 178 reviews, indicating a generally favorable perception. However, the written reviews present a mixed picture. While the clinic receives praise for compassionate care, particularly in end-of-life situations, as noted by Janine Colwill, who appreciated the staff's understanding during a difficult time, there are significant concerns raised about pricing and communication.
Several reviewers have expressed dissatisfaction with the clinic's pricing. For instance, Ben Bell describes a costly experience involving surgery for his dog, which was followed by unexpected additional charges. SandraT echoes these sentiments, detailing her shock at the quoted price for X-rays compared to cheaper alternatives found elsewhere. These complaints suggest a perception of overcharging, which could be a critical consideration for potential clients.
Conversely, positive reviews highlight the staff's dedication and genuine care for animals. One reviewer, jlhxo, specifically mentions the staff, including Charlotte, for creating a calm environment for their pets, which has fostered trust and loyalty to the clinic.
In summary, White Oak Vets appears to be a clinic with a committed team, appreciated for their compassion and care. However, potential clients should be mindful of the concerns regarding pricing and ensure they understand all costs upfront. The clinic's history as a takeover from White Lion, which had a reputation for overpricing, might contribute to these concerns. Overall, while the clinic has many satisfied customers, those considering its services should weigh these elements carefully.
Animals Treated
Dogs
Cats
Small MammalsLocation
Unit 3
Loading map...
Animals Treated at White Oak Vets
Animals We Treat
Companion Animals
DogsCatsSmall MammalsOpening Hours – White Oak Vets
Opening Hours
Hours
Reviews for White Oak Vets
Note: Showing the 5 most recent Google reviews out of 178 we track in total. Recent reviews may not be representative of overall sentiment.
Lulu
2 months ago
we were on holidays for a week and our dog injured his right paw. The vet at the white oak told us he didn’t need a x-ray and wait until we going back to our vet… (it makes us think about he didn’t gonna have a following appointment with them = no more money) He had a BROKEN toe which we could find it out a week earlier with him at white oak but he refused to do an x-ray as it wasn’t “needed”. so, no, i won’t recommend this vets at all. £107.37 for an appointment and painkillers. Our insurance tried to contact them several times and no answer!
janine colwill
3 months ago
Fantastic staff, very understanding and compassionate ,yesterday my gorgeous boy smidge who was 16 years old went to the rainbow bridge 💙 the lady we had was amazing with both of us and put us at ease . Thank-you again for giving my boy the most peaceful end to his journey with us
Ben Bell
3 months ago
Absolutely terrible place. Took my dog there to have a lump looked at. Paid for the consultation, they then said it needed to be removed. They stated it might be cancerous but couldn’t check till after removed? Went through insurance with the procedure and they charged nearly £4000 for the operation and follow up appointments. Now over a year later they have came back to me wanting another amount of money for an admin cost to make the claim, more money for cream giving for the wound that was not covered and also saying excess not fully paid. I explained admin cost etc was not explained. I asked for proof of the cream to say I received this on different day so that I could see it wasn’t covered. They cannot give any proof etc. All they want is money.
jlhxo
3 months ago
Couldn’t fault them if I tried! The ladies at White Oak Vets have been fabulous, especially Charlotte! Who has made my kitty cats experience at the dreaded vets as calm and friendly as possible for them. It’s never nice leaving them but I do feel as though they’re in a safe and nurturing environment in their hands and they have a genuine love for the animals. Won’t take my pets anywhere else now I have them registered! Thank you for tKing extra special care of them x
SandraT
3 months ago
After losing my dogs brother 6 months ago due to hip dysplasia my girl his sister started limping, alarmed I saw vet, I was tearful and very upset that girl may have same crippling condition. got bloods done about 250, next step 4 xrays of hips and anesthetic quote was needed. Been doing dog self funding rescue and rehoming over 20 years, many medical bills paid for by myself Was shockto be quote 1200 plus. I explained I felt that was horrendous price. I was told with a gentle sweet voice, bills have gone up, staff wages have gone up etc. I bookrd my dog in and then phoned 3 other vets in area askingfor a price quote. The cheapest was 750, the 800 and last one was 860 max. The white Lion had a very bad reputation of over pricing and continue unnecessary of medication on a lot of its review. White Oak vets is a take over of white Lion, theyve just moved to Peterlee. Im disgusted that they appear to be continuing down the same road as White Lion was. Having people over an emotional barrel and then trying over charge even with a sweat caring voice is blood boiling. Please always ask for price before agreeing anything no matter how caring they seem. Shop around, you don't have to stay at any vets. I've just saved myself 400 hundred pounds by making 3 calls. Sadly in my view vets services are turning into a money sucking industry when you are at your most emotionally upset and vulnerable time when your fur baby is unwell. I feel I have been knocked down by a car and someone has tried to rob me. All my phone calls are recorded and happy to provide evidence of this experience. It seems it cheaper to use euthanasia rather than an xray. Only rich foolish people will be able to afford pets. Sadly vets comments suggest im emotional and poor. No im angry at being overcharged or ripped off by people, services that are suppose to help with a fair price. As a person that has self funded over 30k of treatment for rescued dogs over last 7 years alone, I have a good understand of prices of vets. Please see pic of bill I have paid for 4 xrays and service for same treatment I was quoted by White Oak vets at 1200. Please note 644 pounds opposed to their quote of 1200. Please shop around and learn. I would not return to this vets even if it was free, they have shown their true colours.
