Durham Equine Practice

- Owners often praise the practice for quick emergency response, helpful advice, and a reassuring level of availability. - Positive reviews also highlight support in difficult situations, including laminitis treatment and compassionate care around end-of-life decisions. - Recent feedback is mixed rather than uniformly positive: alongside strong praise, there are complaints about administration and insurance invoicing, including one detailed report of a delayed insurance submission and later payment demand.

Durham Equine Practice is a VetPartners equine-only practice established in 2010, providing an exclusively stable-side ambulatory service for horses, ponies and donkeys. It is RCVS-accredited and offers a 24-hour ambulatory emergency service, 365 days a year. Recent feedback continues to highlight fast emergency attendance and supportive care in serious cases, alongside some concerns about administration and insurance handling.

Services

•Equine ambulatory care: Stable-side veterinary care for horses, ponies and donkeys.
•24-hour emergency cover: A 24/7 ambulatory emergency service, 365 days a year; owners mention vets coming out quickly in emergencies and being available for advice by phone or message.
•Routine and ongoing care: Reviews refer to support across routine visits as well as emergency call-outs.
•Laminitis management: One review specifically praises practical, effective treatment for a laminitic pony.
•End-of-life support: Reviews also mention compassionate help with serious illness and PTS/end-of-life care.

Pricing

No published pricing information is currently available for this clinic.

People

•Kathryn: praised for supporting an owner through a pony’s illness and up to the day of PTS.
•Nicola: thanked by name for care across routine visits and emergency call-outs, alongside her team.
•The wider team: several reviews describe the vets as caring, professional and responsive.

Reviews

Google rating: 4.5/5 from 46 reviews.

•Owners often praise the practice for quick emergency response, helpful advice, and a reassuring level of availability.
•Positive reviews also highlight support in difficult situations, including laminitis treatment and compassionate care around end-of-life decisions.
•Recent feedback is mixed rather than uniformly positive: alongside strong praise, there are complaints about administration and insurance invoicing, including one detailed report of a delayed insurance submission and later payment demand.
•There is also a brief recent low-star review describing poor service, but without further detail.

Reviews for Durham Equine Practice

Note: Showing the 10 most recent Google reviews out of 46 we track in total. Recent reviews may not be representative of overall sentiment.

The Wrights

10 months ago

Terrible admin, Sent me a hand written note 2years later saying I owed lots of money (thousands) because it was refused by the insurance and I had 7 days to pay. After lots of digging, They hadn't even sent it to the insurance for consideration. Insurance paid immediately. Not saying there's something dodgy going on internally but it felt like it. Especially from the defensive angry messages I got when I investigated myself.

L C P C

Not good service at all.

Philippa

1 year ago

Durham Equine is by far the best equine vets in have used and safely to say I wouldn't use any other. All the team are amazing but 3 year ago when my pony who I owned for 23 years was poorly, Kathryn was amazing and supported me fully right until the day she was PTS. If you have a horse/pony this is the practice to use

Jacqui Wilson

2 years ago

Neil Salt

My wife has used this vets for many years now, with the late Boston big pants and now Trigger and would not let any one else touch her boys as also had a excellent service. Thankyou

Gillian McKenna

3 years ago

Absolutely fantastic vets. They've been amazing for me came straight out in an emergency, always offering expert advice and being there at the end of a call or message to help out. Feel very happy to have my precious horse in their care.

Jo Pinkney

8 years ago

Professional, caring Vets. Can’t thank Nicola and her team enough for looking after all my equine friends, from routine visits to emergency call outs. There’s always someone available to offer professional advice day and night. I wouldn’t hesitate to recommend.

Natalie Russell

Absolutely superb, caring service for all our horses. The practical , swift and effective treatment of my laminitic pony enabled him to remain in work for far longer than might have been the case. And when I lost my old, home bred boy i couldn't fault the sympathetic service I received. Would unreservedly recommend this practice. Just wish they did dogs too!